We offer FREE UK mainland 2-3 day delivery. Our next working day delivery service is £4.95. For any orders below £50 there is a £4.95 postage charge or £6.95 for next working day delivery.
*Any orders placed after 4pm Monday to Thursday and 3pm Friday will not be dispatched until the following working day (excluding bank holidays). Orders made to the Scottish Highlands, Northern Ireland, Isle of Man and Isle of Scilly are subject to a small delivery fee, and you can expect delivery within 1-5 working days of ordering.
Once you have placed your order
You will receive a welcome email from us, as well as a confirmation email and a tracking email on the day before your item(s) are due to be delivered, upon dispatch from our warehouse. Track your order here.
Any orders placed over the weekend or on a Bank Holiday will be processed the next working day.
If you are not at home when the delivery is going to take place, the delivery will be attempted again the next working day or the item may be left with a neighbour. After the third attempt, the product will be stored for collection at your local Post Office or returned to back to us. Track your order here.
For orders that contain a larger quantity of items we offer a pallet service that will ensure your item(s) arrive together. We also offer discounts on orders containing five or more units. If this applies to you please call us on 01977 522021 to place your order or email us.
For delivery destinations outside of the UK, please contact a member of our customer service team for assistance. You can contact us via telephone on 01977 522021, or by email. Please note that Pebble Grey will not be responsible for any import duties incurred on international orders. This service is subject to a nominal fee depending on the quantity and location of the order.
What to do if you receive a damaged item
All our items are of a fragile nature which is why we package all our items professionally with heavy-duty boxes and padded foam to help securely transport your item(s). Should your item(s) arrive with any broken parts, signs of damage or manufacturing faults you must report this to us within 30 days via our Returns Centre from the date the item was received so we can claim. If you try to submit a claim after the 30-day period, we are unfortunately unable to validate the claim and will not be able to issue a refund.
If you are not going to be in when the delivery takes place our courier will try and leave a card advising you that:
1.The item has been returned to the local depot where you need to call to arrange a re-delivery
2.The item has been taken to the local depot for collection
3.The item has been signed for by a neighbour
Pebble Grey accepts no liability for instances of missing items when signed for by neighbours, please ensure you only select a date for delivery if you know you will be in to avoid any inconvenience or select from one of our premium delivery services to ensure the items arrives at a time that is suitable for you.
For more information please call us on 01977 522021, email us or write to us:
Customer Service Dept
Pebble Grey Ltd
Unit 7 Speedwell Road
If a delay or failure of delivery was caused by reasons out of the Company's control Pebble Grey shall not be deemed in breach of contract and therefore will be unable to offer any form of compensation. Pebble Grey shall not be liable to the Customer or be deemed to be in breach of contract by reason failure to perform any of the Company's obligations. In relation to the Goods, if the delay or failure was due to any cause beyond the Company's reasonable control.