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Help Center

 

Product
Do all your mirrors and cabinets come with all the necessary wall fixings?
All mirrors and cabinets come complete with fixings if you are planning on installing the mirror onto a solid wall. If your wall is plasterboard, we recommend that 'Redi-Driver' and/or 'Gripit' fixings are bought to fix securely to a wall of this type.
Can I charge my phone on the Fusion mirror QI wireless charging dock when my phone is in a phone case?
Yes, the wireless charging pad will charge through lightweight cases up to 3mm thick.
How can I tell how bright my mirror or cabinet will actually be in my bathroom?
All our LED mirrors and cabinets have their lumens listed on each product page. Lumens are a measure of the total amount of visible light from a light source. This is the best way to measure how bright your mirror will be, as all our mirrors use LEDs, which are naturally very energy-efficient, so the positive correlation between traditional watts and brightness (like fluorescent bulbs) does not apply when buying an LED product. We know how important it is to achieve brilliant light output in the bathroom. All our products are designed in the UK and crafted with brilliant illumination in mind.
Will my cabinet arrive fully assembled?
Yes, all our cabinets will arrive with you securely packaged and fully assembled. We design all of our items with easy installation in mind. The item will just need to be wall-mounted and shelves slotted in.
Is the demister pad energy efficient?

Our illuminated and LED mirrors and cabinets are uniquely manufactured and designed using energy-saving components to maintain a low running cost, so you do not have to worry about leaving the demister pad constantly active.

How do I activate or deactivate the demister pad?
The demister pad is controlled by your mirror or cabinet's light switch, (either an infra-red sensor switch or a touch switch) and will be active when the lights are on. 
Do the lights need to be on in order to use the shaver socket?
No the lights do not need to be active to use the shaver socket. Our items are all fitted with isolating transformers and conform to British Standards, which means the the shaver socket feature only uses power when a shaver or toothbrush is plugged into it, perfect for low running costs and overnight use in the bathroom.
How do I use the Bluetooth™ feature on my Bluetooth™ mirror?
When both your Bluetooth device and the mirror/cabinet lights are turned on, you will hear a quick 'beep' which indicates that you are connected and ready to play through your IP44 rated speaker! Should you require further assistance please call our UK customer service team on 01977 522021. To view all Bluetooth mirrors click here
Is it possible to override my mirror's switch and wire the item to the bathroom lighting circuit?
Yes, it is possible to wire your mirror or cabinet to the main bathroom lighting circuit, so that the lights turn on and off along with your main bathroom light.
How do I change the batteries in my battery-operated mirror?
Simply take the mirror off the wall, and remove the battery compartment cover to add or replace batteries.
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Delivery
Where is my order?

You should receive an email when your item(s) have been dispatched. This will contains details of when you should expect your item(s).

Do you do international shipping?
We currently do not offer a shipping service outside of the UK, However, if you are happy to make your own shipping arrangements we will be happy to supply you with goods in any location.
Why does Parcelforce not recognise my tracking number?
We are sorry you are having trouble with your tracking number. All our mirrors and cabinets are packaged securely and dispatched on the same day when your order is placed before 3pm Mon-Thu and 2pm on Fridays. If Parcelforce's tracking system states "We are currently unable to confirm the status of your parcel. Please check the number and try again." then this may be one of three things: 1) You have attempted to track your order before the day of delivery - tracking numbers although issued to you will only activate on the morning the item is out for delivery. 2) Parcelforce have collected the item from us but have been unable to assign the item(s) to a driver for delivery. 3) Pebble Grey have organised your item to be dispatched but the courier was unable to collect. In the event that this instance arises we will do our best to contact you as soon as we are made aware. Should you notice an issue with your order please call us on 01977 522021 so that we can investigate this situation. 
Can I request a delivery date?
As standard, we offer FREE 2-3 day delivery and express next day delivery at an additional £3.95. If you are wanting to receive your item on a particular date beyond 3 days, we recommend you place an order over the phone where we can assign a dispatch date
What couriers do you use?
As our items are of a fragile nature, prompt and safe dispatch and delivery are of utmost importance to us at Pebble Grey. We have close relationships with a number of couriers across the UK to guarantee the safe delivery of your item(s). On dispatch of your item(s), you will receive tracking details in an email that will be sent to you.
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Payment & Checkout
Can I use Klarna to pay for my item?
Yes, you can use Klarna to pay later or split your overall payment into three smaller monthly payments. Simply add the items to your basket, and then go to checkout and choose Klarna as a payment method.
Do you have any discount codes?
Any current discount codes will be displayed at the top of the site on all pages. At Pebble Grey we strive to pass on all available savings direct to our customers to help give you the best price possible. We also take payments via Klarna, which allow you to Pay in 3 or Pay in 30 days We do offer business discounts all year round, so if you are looking to purchase five or more units for your business, please contact us on 01977 522021.
Can I pay for my products using BACS payment?
Yes, you can pay for your product using BACS. This method can be used through phone orders only, so give us a call and our friendly UK customer service team can help you place your order.
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Bathroom Lighting
Is this light fitting easy to install?
Yes, this light fitting is easy to install. For ease of use and install this product comes equipped with a fast clip connector, which enables the light to safely unplug from the mains supply. There is also no need for a driver/transformer as the product wires straight into the mains supply.
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Guarantee
Can I extend my 12-month guarantee?

Once you've completed your order, all you have to do to activate your free 10 year extended guarantee is complete a quick and easy online registration form

Complete the online form (it'll take no longer than 2 minutes) and submit to activate the cover. You'll have 30 days in which to do this.

We will confirm your cover by email, giving you all your details should you ever need to contact us during the guarantee period.

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Returns
Can I Cancel my Order?
If you are not completely satisfied with your product, please contact us within 14 days, beginning on the day after you receive the goods. Check the product suits your requirements before you install it as once your mirror or cabinet is installed and...
What is your retuns policy?
You have 14 days from the date you receive your goods to decide if you wish to keep them. If you receive a faulty or damaged item on arrival please make sure you contact us via email or call us within 30 days of receiving your item(s) so we can replace the item as quickly as possible.
What do I do if I have received a damaged item?
Should you receive an item that may have been damaged in transit please email us with your order number, photographic evidence and your proof of purchase. We offer a parts only warranty and manufacturers guarantee on all our products for one year, which can be extended free of charge for 10 years via our website.
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