Help Center

 

Delivery
Where is my order?
Cut off timesPlease be advised that we do have cut off times for UK next day delivery. If your order is placed before 3pm Monday - Thursday or 2pm on Friday, your order should be delivered on the next working day. We do not operate over all major UK ...
Do you do international shipping?
We currently do not offer a shipping service outside of the UK, However, if you are happy to make your own shipping arrangements we will be happy to supply you with the goods.
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Returns
Can I Cancel my Order?
If you are not completely satisfied with your product, please contact us within 14 days, beginning on the day after you receive the goods. Check the product suits your requirements before you install it as once your mirror or cabinet is installed and...
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Guarantee
Can I extend my 12-month guarantee?
Once you've completed your order, all you have to do to activate your free extended guarantee is complete a quick and easy online registration formComplete the online form (it'll take no longer than 2 minutes) and submit to activate the cover. You'll...
Do you cover the cost of fitting replacement items and/ or parts?
Unfortunately no, the guarantee only covers the electrical components that reside within our products and therefore we are unable to warranty any fitting costs of any nature.For more information please see our terms and conditions
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Bathroom Lighting
What does 'Fire Rated' mean?

A fire rated downlight is a recessed light that protects the ceiling from fire after a hole has been cut to hold a new light fitting. Installing fire rated downlights is only necessary when they are recessed or semi-recessed, rather than surface mounted.  This is because it is the hole that is cut for recessed downlights that compromises the fire resistance of the ceiling.

 Fire rated downlights do not block the way of the fire completely, but allow for a delay in the spread of fire, giving occupants time to leave.  Most are rated at 30, 60 or 90 minutes, each of which has a different purpose and place.

So whether you are buying fire rated downlights for bathrooms or fire rated downlights for kitchens make sure you understand which fire rated downlights are necessary for you.

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