Where is my order?
You should receive an email when your item(s) have been dispatched. This will contains details of when you should expect your item(s).
Do you do international shipping?
We currently do not offer a shipping service outside of the UK, However, if you are happy to make your own shipping arrangements we will be happy to supply you with goods in any location.
Why does Parcelforce not recognise my tracking number?
We are sorry you are having trouble with your tracking number. All our mirrors and cabinets are packaged securely and dispatched on the same day when your order is placed before 4pm Mon-Fri. If Parcelforce's tracking system states "We are currently unable to confirm the status of your parcel. Please check the number and try again." then this may be one of three things: 1) You have attempted to track your order before the day of delivery - tracking numbers although issued to you will only activate on the morning the item is out for delivery. 2) Parcelforce have collected the item from us but have been unable to assign the item(s) to a driver for delivery. 3) Pebble Grey have organised your item to be dispatched but the courier was unable to collect. In the event that this instance arises we will do our best to contact you as soon as we are made aware. Should you notice an issue with your order please call us on 01977 522021 so that we can investigate this situation.
Can I request a delivery date?
As standard, we offer FREE 2-3 day delivery and express next day delivery at an additional £3.95. If you are wanting to receive your item on a particular date beyond 3 days, we recommend you place an order over the phone where we can assign a dispatch date
What couriers do you use?
As our items are of a fragile nature, prompt and safe dispatch and delivery are of utmost importance to us at Pebble Grey. We have close relationships with a number of couriers across the UK to guarantee the safe delivery of your item(s). On dispatch of your item(s), you will receive tracking details in an email that will be sent to you.