Why does Parcelforce not recognise my tracking number?

If Parcelforce's tracking system states "We are currently unable to confirm the status of your parcel. Please check the number and try again." then this may be one of three things:

1) You have attempted to track your order before the day of delivery - tracking numbers although issued to you will only activate on the morning the item is out for delivery.

2) Parcelforce have collected the item from us but have been unable to assign the item(s) to a driver for delivery.

3) Pebble Grey have organised your item to be dispatched but the courier was unable to collect.

In the event that one of these instances arise we will do our best to contact you as soon as we are made aware. Should you notice an issue with your order please call us on 01977 522021 so that we can investigate this situation. 

Please, mind that only logged in users can submit questions