Our Returns Policy

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Right to Cancel and Change of Mind

You have 14 days from receiving your goods to decide if you wish to keep your order. Where you have ordered more than one item the 14 days runs from the last item being delivered.


If you change your mind before delivery of the item(s), please contact us. Depending on whether your order has been processed will determine if your order can be cancelled.

 

You have the right to cancel at any time from the moment you place your online order up to 14 days from the day you receive your goods. This is sometimes referred to as a ‘cooling-off period’.

 

You then have a further 14 days from the date you started the returns process to return the goods. If the goods are sent after the 14 days return window, we will not accept the returns request and we will not be able to issue a refund.

Please visit our RETURNS CENTRE HERE.

 

Statutory Rights

Return period

14 days

Refund of costs of sending the item back to us if defective, damaged, or incorrect item?

Yes

Refund of costs of sending the item back to us if cancellation/change or mind?

No

 

Do I have to pay to return unwanted goods?

You must cover the delivery cost for returning unwanted goods, we recommend you get proof of postage when doing so. You won’t get your express/dedicated day delivery cost refunded when you return an unwanted good that arrived on time, as this part of the service was performed by us.

 

In order to qualify for a refund, we ask that all items be returned unused and in a good re-sellable condition, including the original packaging the item was delivered in good condition, fixings and documentation enclosed. And you must attach the returns form to the box and make sure you do not write on the box.

 

When you are in possession of the goods, you are under the duty to retain them and take reasonable care of them. Until the item is received back at our warehouse and in good condition including packaging, the goods remain your responsibility. If you are returning a product at your cost/method and these arrive damaged in transit on return to us, you will not qualify for a refund.

 

Refund exemptions

Check the product suits your requirements before you install it as once your product is installed; we cannot give you a refund. 

 

We are not liable for any damage or loss of your item during the return transit. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

 

It is important to follow the online instructions for a returned item and that your RMA is clearly marked on the label. If you return an item without the correct information clearly marked, the delivery may be refused.


When will I get a refund?

We aim to refund all order within 5-7 working days of returning your order. After we receive and process your return, it may take up to 5-7 business days for your refund to display on your payment card statement and will be issued back to the original payment method.